Managing your order

• Order Tracking
• What is the status of my order?
• How do I cancel or amend an order?
• What does 'awaiting response from customer' mean?
• What do I do after I receive an "address check" email?
• What does 'awaiting stock' mean?
• Why is "Next Day Delivery" not shown as an option at the checkout?
• Has my order been shipped?
• When do we take the payment?
• About same day despatch
• Why has only part of my order arrived?
• How Can I amend the delivery address of an order?
• How can I check if my order has been accepted/placed?
• What do I do if there is something missing from my delivery?
• Can I have goods delivered to a work address?
• No goods received, although they have shipped
• How can I amend the delivery address of an order? (1)
• What can I do if the product I ordered has come down in price?
• Can I change the date or other information on an invoice?
• How do I add a product to an existing order?
• Why do I need to transfer my order?