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BT Business Direct Conditions of Sale

These Conditions apply to any Customer that places an order with BT Business Direct. By placing an order with BT Business Direct the Customer agrees to be bound by these Conditions of Sale.

1. Definitions

1.1 In the Contract the following terms have the meanings shown next to them:

means a legal framework adopted by the European Commission in its adequacy decision of 12 July 2016 that ensures an adequate level of protection for Personal Data transferred from the European Union to organisations in the United States that have self-certified to the EU-US Privacy Shield.


means any entity that directly or indirectly controls or is controlled by BT, or is jointly controlled with BT.

Applicable Law

means the laws of England and Wales and any laws and regulations, as may be amended from time to time, that apply to the provision or receipt of the Equipment or its Installation or any associated warranties, including:

(a) anti-corruption laws set out in the Bribery Act 2010 and the Foreign Corrupt Practices Act of 1977 of the United States of America; and

(b) all applicable export laws and regulations, including those of the United States of America.


means an event where bankruptcy or insolvency proceedings are brought against the Customer or the Customer does not make any payment under a judgement of a Court on time or the Customer makes an arrangement with its creditors or a receiver, an administrative receiver or an administrator is appointed over any of the Customer’s assets or the Customer goes into liquidation or a corresponding event under Scottish Law.

BT Business Direct

means BT Business Direct, a business unit of BT who has a business address of 1 Braham Street, London, E1 8EE.


means British Telecommunications PLC whose registered office is at 1 Braham Street, London, E1 8EE.

BT Group

means BT Group plc and its Affiliates.

BT Business Direct Privacy Policy

means the policy that BT Business Direct has implemented and may update from time to time on how it Processes Personal Data and that is set out at: https://www.businessdirect.bt.com/help/policies/our-privacy-policy/


means any legal claims, actions or proceedings against BT Business Direct or the Customer, whether threatened or actual, whether by a third party or the other party to the Contract.


means these Conditions of Sale.


means this agreement for the provision of any Equipment and/or Installation services between BT and the Customer comprising in order of precedence:

·  the Order Form;

·  the Conditions; and

·  any other documents and terms expressly incorporated into the Contract


means the person with whom BT contracts to supply the Equipment and/or Installation services.

Data Protection Legislation

means collectively (i) any applicable laws of the European Union, (ii) any applicable local laws relating to the Processing of Personal Data and the protection of an individual’s privacy, (iii) the GDPR, and (iv) any binding guidance or code of practice issued by a Supervisory Authority.


means each item of equipment, including any Software, as specified on the Order Form.


means the General Data Protection Regulation (EU) 2016/679 and any amendment or replacement to it, (including any corresponding or equivalent national law or regulation that implements the GDPR);

Group Company

means a subsidiary or holding company including a holding company, or a subsidiary of any such holding company, all as defined by Section 1 of the Companies Act 2006 and as subsequently re-enacted.

Incoterms® 2020

means the International Commercial Terms, which are a series of pre-defined commercial terms published by the International Chamber of Commerce and are a trademark of the International Chamber of Commerce.


means the installation of Equipment, as specified on the Order Form.

Intellectual Property Rights

means any patent, petty patent, registered design, copyright, design right, database right, rights in designs, invention, semiconductor topography right, know-how, or any similar right exercisable in any part of the world and including any applications for the registration of any patents or designs.


means any order or part of an Order the Customer gives to BT Business Direct on an Order Form for the Equipment and Installation that is accepted by BT Business Direct.

Order Form

means the document that sets out the provision of Equipment and/or the Installation of the Equipment to be supplied under the Contract by BT Business Direct.


means the place at which the Equipment is delivered, kept or installed and/or where Installation is to be undertaken.


means any software and associated written and electronic documentation and data provided by BT Business Direct under the Contract.


means a BT Affiliate or BT Business Direct’s supplier or subcontractor that BT Business Direct engages to Process Customer Personal Data for the purposes of the Contract.


means www.bt.com/businessdirect

2. Provision of Equipment

2.1 Site Preparation and Access

2.2 Delivery and Installation

2.3 Returns

2.4 iPads

2.5 iPhones

3. Acceptance

4. Customer’s Obligations

5. Risk and Ownership

6. Terms

7. Guarantee

8. Charges

8.6 Disputed Bills

8.7 Late Payment

9. Changing the Contract

10. Ending the Contract

notice period prior to installation

Cancellation charge

10 days or more

No charge

5 - 9 days

50% of the charges due

4 days or less

100% of the charges due

11. Limitation of Liability

12. Intellectual Property and Confidentiality

Intellectual Property


13. General Terms

13.1 Matters Beyond Reasonable Control

13.2 Escalation and Dispute Resolution

13.3 Transfer of Rights and Obligations

13.4 Severability

13.5 Survival

13.6 Entire Agreement

13.7 Waiver

13.8 Rights of Third Parties

13.9 Notices

13.10 Non Solicitation

13.11 Law and Jurisdiction

13.12 Customer’s Instructions

13.13 WEEE Regulations

13.14 Export Control

14. Data Protection


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