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In Brief...

  • If there seems to be something missing from your delivery, please contact us straight away. See below under "Need Further Assistance".
  • We will work out what has gone wrong and try to get the missing item to you as soon as possible

Further information

If you've taken delivery of a consignment and you believe goods are missing, then please firstly carefully check the details of your consignment/delivery note against what you have actually received. It may be that the missing goods were not actually included in this consignment and will be dispatched separately.

If your consignment/delivery note does indeed detail the item(s) that is missing, then please contact us straight away so we may resolve the problem for you. See below under "Need Further Assistance".

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