Polycom Premier Support is the entry-level service offering. It enhances your in-house resources with conferencing technical experts who are available to support your video collaboration usage.
Polycom Premier Support is the right level of support for those businesses that have a technical staff that can address most connection challenges. As a result, they do not have a same-day need for problem resolution or technical support.
With Premier Support, a telephone technical support agent first diagnoses a problem. Then you receive the replacement part from them the next business day for your technicians to install.
Poly Premier - extended service agreement - 1 year - shipment
Extended service agreement - advance parts replacement - 1 year - shipment - response time: NBD , Technical support - phone consulting - 1 year - availability: business hours / Monday-Friday , Technical support - web support - 1 year , New releases update - 1 year