For products covered by Foundation Care, HPE offers three distinct service levels
HPE Foundation Care NBD Service.HPE Foundation Care 24x7 Service.HPE Foundation Care CTR Service.
Specifications
Summary
Product Description
HPE Foundation Care Next Business Day Service Post Warranty - extended service agreement - 1 year - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Detailed Specification
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
1 year
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Details
Service & Support
Extended service agreement - parts and labour - 1 year - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 1 year - response time: 2 h - availability: 9 hours a day / Monday-Friday , Technical support - remote diagnosis - 1 year , New releases update - 1 year , Product info support - web knowledge base access - 1 year
