Extended service agreement - parts and labour - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday , Extended service agreement - parts and labour - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday , Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 1 year , New releases update - 1 year , Product info support - web knowledge base access - 1 year
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