For products covered by Foundation Care, HPE offers three distinct service levels
HPE Foundation Care NBD Service.HPE Foundation Care 24x7 Service.HPE Foundation Care CTR Service.
Specifications
Summary
Product Description
HPE Foundation Care 24x7 Service with Defective Media Retention - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Detailed Specification
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
24 hours a day / 7 days a week
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: 4 h - availability: 24 hours a day / Monday-Sunday , Technical support - phone consulting - 3 years - response time: 2 h - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 3 years , Product info support - web knowledge base access - 3 years , New releases update - 3 years , Defective media retention - 3 years
