The customer can access Hewlett Packard Enterprise technical resources via telephone or electronic communication for assistance in resolving software implementation or operations problems.
Problem analysis and resolution
Hewlett Packard Enterprise provides corrective support to resolve identifiable and customer-reproducible software product problems.
Problem isolation
Problem isolation for the software product is provided. The customer is informed if the problem is perceived to be hardware related.
Escalation management
Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources and/or selected third parties to assist with problem solving.
Specifications
Summary
Product Description
HPE Software Technical Support - technical support - for Red Hat Linux Enterprise Server for IA32 - 1 year
Service & Support
Technical support
Service Included
Consulting
Full Contract Period
1 year
Service Availability
9 hours a day / 5 days a week
Software Title
Red Hat Linux Enterprise Server for IA32
Detailed Specification
General
Type
Technical support
Service Included
Consulting
Full Contract Period
1 year
Service Availability
9 hours a day / 5 days a week
Software
Software Title
Red Hat Linux Enterprise Server for IA32
Details
Service & Support
Phone consulting - 1 year / unlimited incidents - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday , E-mail consulting - 1 year - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday , Fax-on-demand - 1 year - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday , Web knowledge base access - 1 year , New releases update - 1 year
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