HPE Support Plus - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
13 hours a day / 5 days a week
Detailed Specification
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
4 hours
Service Availability
13 hours a day / 5 days a week
Details
Service & Support
New releases update - 3 years , Product info support - web knowledge base access - 3 years , Technical support - phone consulting - 3 years - response time: 2 hours - availability: 13 hours a day (8:00 AM - 9:00 PM) / Monday-Friday , Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 13 hours a day (8:00 AM - 9:00 PM) / Monday-Friday
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