Description

• Telephone software support

  An HPE engineer provides problem-analysis and problem-resolution support within two hours after your call is logged. You also will be offered help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities.

• 4-hour response onsite hardware support

  For issues that cannot be resolved remotely, HPE delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HPE authorized representative arrives at your site within 4 hours after your call is logged.

• 24x7x365 coverage

  Onsite and remote services are available around the clock, including all holidays.

Specifications