HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support around-the-clock 365 days per year. Service coverage encompasses HP products and selected multivendor hardware and software. In addition, this convenient HP Care Pack packaged service makes software updates available to you at substantial savings.
An HP engineer provides problem-analysis and problem-resolution support within two hours after your call is logged. You also will be offered help with trouble-shooting problems and setting configuration parameters, as well as usage assistance for applications, operating systems, and utilities.
4-hour response onsite hardware support
For issues that cannot be resolved remotely, HP delivers onsite technical support to return your covered hardware products to operational condition, repairing or replacing components or entire units as necessary. An HP authorized representative arrives at your site within 4 hours after your call is logged.
Onsite and remote services are available around the clock, including all holidays.
HPE Support Plus 24 - technical support - for Microsoft OS - 3 years