HP Hardware Support Onsite Service provides high-quality remote assistance and onsite support for your covered hardware, helping you to improve product uptime. You have the flexibility to choose between multiple predefined service-level options featuring several onsite response or call-to-repair time and coverage window combinations in various durations to address your specific service needs. Service level options with call-to-repair times provide IT managers with support specialists who will quickly begin troubleshooting the system to help return the hardware to operating condition within a specified timeframe.
Electronic HP Care Pack Next Business Day Hardware Support with Accidental Damage Protection - extended service agreement - 4 years - on-site
Extended service agreement - parts and labour - 4 Years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Technical support - remote diagnosis - 4 Years , Accidental damage coverage - 4 Years , Defective media retention - 4 Years