On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.
Fujitsu Support Pack On-Site Service - extended service agreement - 3 years - on-site
Extended service agreement
Parts and labour
Full Contract Period
3 years (from original purchase date of the equipment)
9 hours a day / 5 days a week
Must be purchased within 90 days of the product purchase