ProSupport Plus is enterprise-class support that is designed to proactively improve the performance and stability of your critical systems through environmental intelligence and the right expertise for your organization. Dell provides access to a dedicated technical account manager and elite Dell ProSupport Plus engineers to ensure your critical systems receive the support they deserve. Resolutions happen quickly and efficiently. You can also increase the productivity of your resources through remote monitoring and automated, proactive support. A dedicated technical account manager provides monthly personalized recommendations based on your environment. System maintenance can be performed on an as-needed basis to help ensure your critical systems are operating at peak performance. Dell ProSupport Plus can not only get you back up and running quickly, but also help you get ahead of problems before they happen. You'll have the freedom to adopt complex technologies with confidence, knowing Dell's amazing resources are with you every step of the way.
Dell 3Y ProSupport NBD > 5Y ProSupport Plus NBD - Upgrade from [3 years ProSupport Next Business Day] to [5 years ProSupport Plus Next Business Day] - extended service agreement - 5 years - on-site
Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday , Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday , Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday