Dell ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.
Specifications
Summary
Product Description
Dell 1Y PS NBD > 3Y PSP NBD - Upgrade from [1Y ProSupport Next Business Day] to [3Y ProSupport Plus Next Business Day] - extended service agreement - 3 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
10 hours a day / 5 days a week
Designed For
XPS 13, 13 (9343), 13 9350, 15 (9530)
Detailed Specification
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
3 years
Response Time
Next business day
Service Availability
10 hours a day / 5 days a week
Details
Service & Support
Extended service agreement - parts and labour - 3 years - on-site - response time: NBD - availability: 10 hours a day / Monday-Friday , Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
