BT Business Direct goes for quality with ISO 9001:2000

It is with great pleasure that we announce BT Business Direct has achieved registration to the quality management system ISO 9001:2000, through the British Standards Institution (BSI).

BSI is the world's leading standards and quality services organisation. Formed in 1901 and incorporated under Royal Charter in 1929, BSI is the oldest national standards body in the world and is globally recognised as an independent and impartial body serving both the private and public sectors.

What does this mean to our customers?

Dealing with BT Business Direct means you can feel safe in the knowledge that you're dealing with an organisation whose internal processes and procedures measure up to the stringent standards expected by the ISO 9001:2000. We've built quality into everything we do so we can deliver the best possible standard of all round service to our customers, but it doesn't stop there.

The standard is all about continual improvement. We're constantly examining the way we do things, always looking for ways in which we could enhance our process in order to provide better service to our valued customers.