Why did I see the message “Sorry, this product/bundle cannot be added to your basket"?
Read on if you'd like to know ...
- Why you saw this message when you added a product or a bundle to your basket.
In brief...
- We regularly have great value "bundle" deals on our website, where we offer a special discount on the combined price of 2 or more products when bought together.
- We are sorry, but you can't buy a bundle as well as one of the components of the bundle at the same time.
- If you do try to do this, you'll get a message: "Sorry, this bundle cannot be added to your basket"? or "Sorry, this product cannot be added to your basket" (depending on what's already in your basket).
Example
Imagine there is a bundle which is made up of a digital camera and a memory card, and you have already added the memory card to your basket as a singular item (including multiples of that singular item), then our system will not allow you to add the bundle as well.
In this example, if you want to order 2 memory cards, you need to place two separate orders.
We appreciate this may cause some frustration, and of course, apologise for any inconvenience this may cause.
