Legal
Why would I need to consider Legal?
- If bringing a new product into a portfolio, you will need new T&Cs
- If it is a change to an existing product / proposition, you may need to amend the T&Cs
- There may be some regulatory / compliance work that is needed
Pre-requisites to Consider Prior to Engagement
- Have Commercial / Finance signed-off on the proposition?
- Have I considered the sales channels involved and the order process being used?
- Will any equipment be involved? If so, what will happen at the end of service provision?
- Will there be software licenses granted to the customer?
- Have I received sign-off from Trademarks / Branding, Data Protection, Regulatory and Insurance?
- Have I received sign-off from Revenue Recogntion, PCI Compliance and Product Compliance? (If they are applicable)
Stakeholders
- Manana Shrimpling (Principal Commercial Lawyer, Product and Partnering)
- David Thompson (Regulatory Affairs Manager)
- Holly Poots (Commercial Lawyer, Product and Partnering)
- Kim Trythall (Trademarking / Branding)
- Katie Smith (Trademarking / Branding)
- Hassan Talal (Revenue Recognition Sign-Off)
- Data Protection
- David Thompson (Regulatory Sign-Off)
- Colin Squire (Product Compliance)
- Raheena Anees (Insurance Policy Sign-Off)
- Ronan Miles (PCI Compliance Team)
Who, How and When to Engage Legal
- Engaged via the Legal Front Door: https://intra.bt.com/bt/lgc/Pages/legal-font-door.aspx
- Legal will get involved after Business Case sign-off and if a product is on the Ent Product Roadmap
- Pre-requisites on this page must be fulfilled before engaging the Legal team
What will success look like at point of launch / post-launch?
- T&Cs completed and signed off
- All legal ramifications have been addressed
- In line with regulatory obligations
Related chapters
- Channels
- Commercial and Propositions
How are the Readiness Team Involved?
- Readiness Managers – Early strategic project scoping, focusing on Legal
- Change Board – Manages governance and Impact Assessments
- Channel Deployment – Ensure T&C’s are signed off and ready for launch, Lightico updated
- Channel Improvement – Measuring post-launch success and cataloguing defects