NETGEAR ProSupport is a suite of service and support offerings for small- and medium-sized businesses and mid-market customers deploying NETGEAR's ProSafe line of networking solutions.
NETGEAR's OnCall 24x7 is designed for customers who wish to maintain their own network products with assistance from NETGEAR technical experts. ProSupport OnCall 24x7 covers unlimited phone and email based technical support for standard and advanced features. In the event of a hardware failure, NETGEAR will expedite the shipment of a replacement product for the next business day arrival.
NETGEAR ProSupport OnCall 24x7 Category 2 - technical support - 3 years
Extended service agreement - replacement - 3 years - response time: next business day , Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday , Technical support - remote administration - 3 years - availability: 24 hours a day / Monday-Sunday , New releases update - e-mail notification