Stay up and running with HPE Foundation Care - one place to resolve problems for hardware, firmware, and software; get replacement parts and materials; access updates; and take advantage of collaborative support for independent software vendors.
Reduce complexity
Simplify support with 24x7 system monitoring, fast diagnostics, automatic case creation, and parts dispatch.
Reduce downtime
Choose the high level call-to-repair commitment - restoring hardware operation within six hours.
Prepare for growth
Make full use of IT resources, budgets, and talent to advance your business toward high-value growth.
Boost control and management
Leverage online visibility into your assets and support status with the HPE Support Center website.
Foundation Care call-to-repair service
Call 24 hours a day, seven days a week, including HPE holidays. HP commitment is to have your hardware operational within six hours after receiving your call.
Specifications
Summary
Product Description
HPE Foundation Care Next Business Day Service - extended service agreement - 5 years - on-site
Type
Extended service agreement
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Detailed Specification
General
Service Included
Parts and labour
Location
On-site
Full Contract Period
5 years
Response Time
Next business day
Service Availability
9 hours a day / 5 days a week
Details
Service & Support
Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday , Technical support - phone consulting - 5 years - response time: 2 h - availability: 9 hours a day / Monday-Friday , Technical support - remote diagnosis - 5 years , New releases update - 5 years , Product info support - web knowledge base access - 5 years
