24x7 Technical Support and Next Business Day Advanced Replacement. Contract begins on date of activation. Contract must be activated within 30 days of purchase.
With DroboCare, if something goes wrong, Data Robotics'll send you a replacement Drobo or DroboPro right away, so you'll have it in a few days. With the standard warranty, Data Robotics is able to ship a replacement only after it receive your unit.
Your business safety net
With DroboCare, you receive twelve months of phone and web support for your technical issues during local business hours. With the standard warranty, technical support is provided for the first 90 days following purchase.
Trust your Drobo to DroboCare
The DroboCare support program is available if your products are still under standard warranty or currently protected by DroboCare. It can be renewed, one year at a time, as long as the Drobo product you are protecting is still being sold.
Specifications
Summary
Product Description
DroboCare Standard - extended service agreement - 1 year - shipment
Type
Extended service agreement
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Designed For
SAN for Business B1200i
Detailed Specification
General
Service Included
Advance parts replacement
Location
Shipment
Full Contract Period
1 year
Response Time
Next business day
Details
Service & Support
Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day , Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday , Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
