Next Business Day (NBD) is hardware support. Should the system develop a fault, Dell's NBD Service can place a service technician at the customer's location after completion of the support procedures (including a problem diagnosis service via website or phone) and, for the duration of the service period, provide a parts and labor service.
For Customers with Next Business Day Onsite Service, during the telephone based troubleshooting, the Dell technician will determine if an on-site service technician should be dispatched to support a Qualified Incident. For Next Business Day Onsite Service, a technician will typically arrive on-site the next business day.
Dell 1Y NBD > 5Y NBD - Upgrade from [1Y Next Business Day] to [5Y Next Business Day] - extended service agreement - 5 years - on-site
Extended service agreement - parts and labour - 5 years - on-site - response time: NBD , Technical support - phone consulting - 5 years , Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday